Supporting Organisational Development

Support Northamptonshire enables organisational transformation and has direct experience of developing and managing new service models that deliver better, quicker and more cost-effective outcomes. It also has expertise in impact analysis and evidence-based practice to delivery ‘what works

Supporting You

Support Northamptonshire has developed a unique, cutting edge IT infrastructure to support organisations.

‘Supporting You’ is a proven software framework developed in partnership with Ulysses (UDMS Ltd) to help organisations deliver faster, better outcomes for organisations and especially co-operating organisations.

The system uniquely includes a person-centred common assessment, support planning and outcomes framework and impact assessment co-designed with customers.

It tracks the progress of each user’s journey, proportion of cases falling within different levels of need, average duration of each case, the professional time per case, average cost per case by level of need, the referral agency, lead support agency, and outcomes based on distance travelled (measured on a 6 point scale and across a outcomes framework).

Supporting You provides robust evidence of costs, volumes and outcomes, enabling organisations to demonstrate the costs and benefits of their service model, meeting the needs of commissioners and supporting the continuous improvement of services.

  • Mental Health Northamptonshire Collaboration

Our recent project is with MHNC with 12 organisations working with Supporting You to deliver a common system for collaborating organisations. The pilot will be managed between January and March 2019 to facilitate learning and application

Capacity Building and Collaboration

Support Northamptonshire has expertise in building the capacity of organisations and enabling effective collaborative working across all sectors to achieve the best outcomes for people supported.

Theory of change     

We enable people to develop their theory of change and adapt to new ways of working.


We have over experience of implementing co-production approaches having had initial training from the New Economics Foundation (NEF). Service users are now part of our Management Board and have been involved in quality assuring systems and outcomes achieved.

Demonstrating Impact

We have expertise in measuring impact, working with service users and undertaking business and management analysis and financial modelling.

Business Planning and Financial Modelling

We can work with organisations to develop robust business plans and financial models based on best value and effective resource management. We specialise in managing performance and contract management including presenting data and analysis of work undertaken.

Volunteer Management

At a time when we are relying on volunteers to take social action to meet community need, we have developed a Volunteer Management Tool Kit that has been tried and tested over 4 years to recruit, train and retain volunteers.